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Karla Frink posted a reply on Re: Nova StatStrip Glucose meter Accept/Reject

Thursday, Apr 15, 2021 at 10:39 AM

Said: Cindy, it would be interesting if you went through the steps, reject the sample, select "questionable result", do NOT hit accept, then set your meter down and wait for the result in Telcor and see what happens.

Cindy Engbert posted a reply on Re: Nova StatStrip Glucose meter Accept/Reject

Thursday, Apr 15, 2021 at 10:23 AM

Said: The exception in Telcor is based on the fact that the staff member hit reject, so the comment is not a factor. When it crosses to Telcor, it is sent as an "X". I would reach out to RALS and see if they can help you with configuring it. ...

Karla Frink posted a reply on Re: Nova StatStrip Glucose meter Accept/Reject

Thursday, Apr 15, 2021 at 10:13 AM

Said: If the user does the steps correctly, it works great. If they don't, the system fails.

Karla Frink posted a reply on Re: Nova StatStrip Glucose meter Accept/Reject

Thursday, Apr 15, 2021 at 10:11 AM

Said: We do too in RALS. Maybe Telcor is different or RALS is not working. The problem comes if they do not hit accept after they select the comment that confirms their rejection. After 5 minutes the meter sends the re...

Cindy Engbert posted a reply on Re: Nova StatStrip Glucose meter Accept/Reject

Thursday, Apr 15, 2021 at 10:03 AM

Said: Karla, I'm not sure what you use as a middleware, but we have any result that is rejected held as an exception in Telcor, so it doesn't cross to the chart until someone reviews it.