Waived competencies
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Hello, curious as to what you're doing for your waived competencies. We're looking at our process and are wondering if it's too much, but at the same time trying to be mindful that we are trying to educate non-lab-minded employees. We require a computer based learning and post-test along with a competency checklist that simulates patient and/or QC testing. I've been asked by Education Admin that "can't I just teach them how to use the instrument"? I want them to understand so much more, thinking that if they know better, they'll do better. Am I overthinking waived competencies? How easy should we make it? Thank you for your input!
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Like Kathleen, in the past I have tried to keep metrics and really focus on current issues. I've just had to fall away from those frequent changes due to staffing limitations on my end and in the Learning development department.
Initial POCT training is a three hour session which covers a short background of laboratory regulation, the POCT Intranet webpage (sources for QC logs, policies/procedures and job aids) and the basic 5 waived point of care tests – urinalyisis and Clinitek operation, urine pregnancy, fecal occult blood and rapid strep. Most primary care and walk in LPN’s and clinical assistants need to have a competency assessment on all 5 tests. Some employees at specialty offices where there is only POCT urinalysis or POCT urinalysis and pregnancy, for instance, are done sooner. Each module has a short quiz at the end that is done as a group. Although this is CLIA waived testing, in my experience this initial POCT training format is necessary to ensure the nursing team understands how the tests work, how when things go wrong it will impact patient care and where their online resources are to refer to. I relate in training the laboratory testing procedures to their nursing practice to connect the dots.
Tests are initially done through Healthstream. They have to complete all the modules and pass the on-line test, before they can come and check off with me or the Nurse Educator. They have to pass the Test 100%. They have to repeat the test if they did not get 100%. The Nurse Educator has been doing the glucose training for our new hires. They are very thorough and train new hires just like I would. On top of Healthstream we use the Brain Shark training by NOVA so all the important things about the meter are learned by everyone.
Our Healthstream has Power Point Presentation and exam that I created myself. I emphasize things they need to remember which I ask them again when we do the hands-on testing. I let them know that inspectors will ask them the same questions when they show up.
So far no one asked me to "dumb down " our training. I tried to get the training done in 1- hour. Most of the time they already know how to do the tests because they have done them in another hospital or clinic. I can gauge their level of knowledge about the testing when we do our check-offs. I try not to insult their intelligence. They are smart people too.