Help! Reset Clinitek Settings

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We are in the process of interfacing our Cliniteks and when I enabled the Authorized User setting, I did not add an authorized user, and now cannot use the instrument. Does anyone know if you can reset this?

Thank you in advance!

4 Replies

Mary Jo Merritt

Wed Aug 31, 2022 at 9:40AM

Hi Cindy,

Call Siemens help desk . They will give you a login that you can access the analyzer. Best of luck.

Anita Belanger

Wed Aug 31, 2022 at 9:40AM

Been there, done that! I think all you can do is call Clinitek and they can give you a number to unlock it. 1-800-255-3232

Anastasia Augustine

Wed Aug 31, 2022 at 9:40AM

So you cannot get into the menus to reset this? There is an override code. It does change but you can try 3654 or 0278.

Cindy Engbert

Wed Aug 31, 2022 at 10:15AM

Thank you everyone! I was able to talk to Siemens and got it reset. You must have one authorized user entered on the Clinitek. Lesson learned! :)

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Help! Reset Clinitek Settings